Act as a trusted technical advisor, guiding customers through migrations from Active Directory, Okta, and other identity providers to JumpCloud
Drive customer adoption by defining milestones, conducting environment reviews, and ensuring best practices across complex IT environments
Collaborate with customer success managers and internal teams to deliver world-class implementation outcomes and share expertise
JumpCloud provides an AI-powered unified IT management platform for identity, device, and access management, helping organizations secure their workforce. They are a remote-first company with teams in over 15 countries and a culture that values human connection and innovation.
Lead, coach, and develop a team responsible for delivering enterprise infrastructure services, application services stewardship, service documentation, vendor coordination, operational improvement, and customer-focused support outcomes.
Manage service delivery and lifecycle coordination for Microsoft 365, Active Directory, Entra ID, monitoring and observability platforms, patching services, Azure AVD/VDI, certificate lifecycle management, and related shared infrastructure services.
Own the inventory and stewardship of third-party applications and software tools used by software engineering teams, ensuring documentation, vendor ownership, version status, lifecycle information, and escalation paths are maintained.
Champion successful implementation of key projects, meeting client requirements and timelines.
Drive optimization of IT system performance and reliability by proactively addressing challenges.
Enhance team collaboration and communication to contribute to the success of every project.
Intelligent Technical Solutions is a managed service provider (MSP) that delivers IT infrastructure solutions and support to clients. The company emphasizes a collaborative culture and provides comprehensive employee benefits and training.
Provide phone, remote, and desk-side technical support for network connectivity.
Monitor GSA infrastructure using SolarWinds and document work in ServiceNow.
Troubleshoot network systems and coordinate with onsite staff and vendors.
Empower AI provides AI solutions for federal government agencies, leveraging decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., it is recognized as a 2024 Military Friendly Employer.
Resolve end-user issues via our ticketing system and keep technology running smoothly.
Apply technical knowledge of Windows 11, Microsoft 365, Active Directory, and networking protocols.
Deliver clear, patient, and professional customer service with strong follow-through and documentation.
World Travel Holdings is the nation's largest cruise agency and an award-winning leisure travel company with nearly 40 travel brands. Headquartered in Fort Lauderdale, FL, we offer a people-focused culture with a strong commitment to employee engagement and remote work.
Provide a seamless customer experience and surpass expectations.
Handle all incidents in line with SLA and KPIs.
Collaborate with the team to support IT operations.
Lookers is one of the top three automotive retailers in the UK, representing 32 manufacturer brands across over 150 dealerships. We invest in our people through learning and development, and celebrate success at all levels.
Provide remote IT support across multiple clients, handling a broad range of technical issues.
Work with Microsoft 365, Windows Server, Active Directory, and virtualization platforms.
Collaborate with a team of Systems Engineers in a fast-growing, service-focused environment.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, it has grown year over year through an uncompromising focus on service and maintains a professional yet friendly, collaborative culture.
Supervise a team of Tier I Knowledge Center agents supporting external users of a Department of War agency's mission applications.
Own real-time team performance against SLAs and XLAs, coach agents, enforce ticket closure processes, and coordinate escalations.
Serve as the KC's senior technical resource for complex application issues and analyze escalation patterns to reduce future escalations.
Empower AI provides AI solutions for government agencies, helping federal leaders transform their workforce and mission operations. Headquartered in Reston, VA, the company leverages over 30 years of experience and is recognized as a 2024 Military Friendly Employer.
Manage and support enterprise Windows Server infrastructure, including Active Directory, DNS, DHCP, Group Policy, and virtualization.
Automate administrative tasks with PowerShell and handle server builds, patching, hardening, and migrations.
Ensure security, high availability, backup/DR, and 24x7 operational support across VMware/Hyper-V environments.
We are an organization hiring an experienced Windows Engineer to manage and support enterprise Windows Server infrastructure, including Active Directory, virtualization, and high-availability environments. Our team operates a 24x7 enterprise environment with a focus on automation, security, and operational excellence.
Act as a customer advocate, triaging and resolving hardware, software, and administrative issues for internal end users.
Deliver white-glove support via phone, chat, and ticketing systems, and escalate complex issues to senior analysts.
Troubleshoot proprietary and third-party applications, as well as retail technology including desktops, tablets, and payment terminals.
Cellular Sales is a leading authorized wireless retailer, offering mobile devices and service plans through a large network of retail locations. The company provides technology support and services to its employees across the U.S., maintaining a customer-focused culture and a remote-friendly IT operations environment.