Remote Information technology Jobs · Active Directory

• First point of contact for IT support.
• Resolve a high percentage of issues at first contact.
• Requires knowledge of the core NBCU IT landscape.

Provide remote technical support to end users. Troubleshoot and resolve IT incidents by performing initial diagnostics and applying standard procedures and corrective actions. Manage and resolve advisory requests.

• Provide tech support and troubleshooting for systems, software, and peripherals.
• Deploy, upgrade, and configure computer hardware and operating systems.
• Maintain and update technical and user documentation.

The TechLine Analyst provides IT support to NBCU employees and partners, resolving issues at first contact. This role requires a high level of customer service to ensure customer satisfaction targets are met. Analysts should be self-starters, excited about technology, and able to resolve complex technical issues.

• Delivers Tier 2 technical support for desktops, software, and peripheral devices across diverse locations.
• Responds to support requests via in-person, remote, and digital channels, resolving issues efficiently.
• Maintains accurate documentation of technical issues, solutions, and knowledge base articles.

Lead and manage IT operations across Windows and Linux environments within a global and dynamic organization. Oversee server infrastructure, ensure operational stability, and implement best practices for system management. Guide technical teams, monitor key system metrics, and act as the escalation point for technical issues, driving operational excellence. Combines hands-on technical expertise with leadership responsibilities.

Provide hands-on support for employees, maintain IT infrastructure, and help optimize internal processes through smart automation tools. Work closely with cross-functional teams to troubleshoot issues, manage system accounts and licenses, and contribute to a seamless digital workplace experience.

We are looking for a Linux Specialist to join our team. The specialist should have a minimum of 3 years of experience in a Linux environment. Experience in LDAP (Active Directory), managing application certificates BATS, SHELLS, Reporting Services, Networks (FIREWALL, REDES), and experience in Queue Manager "MQ" are required.

Be the first point of contact for technical support queries from our employees, playing a critical role in maintaining the productivity of our entire business. Provide prompt, effective, and friendly first-line technical support for hardware, software, and cloud-based systems in a fully remote environment, ideal for someone who enjoys problem-solving and helping others succeed through technology.

We seek a proactive and customer-focused IT Analyst to join our on-site IT team. Reporting to our Head of IT, the ideal candidate will provide hands-on technical support, manage IT assets, and ensure the smooth operation of daily technology needs across the organization. This position requires strong troubleshooting skills, a service-oriented mindset, and the ability to support a variety of platforms and systems.